How can we help?
Answers to the most common questions — and a real person when you need one. We reply within one business day.
support@lettnet.com — for account, booking, and payment questions.
Profile → Help. The fastest route for anything tied to a booking.
Report & block is built into every chat. Urgent issues jump the queue.
Common questions
Can't find yours? Email us and we'll get back within a day.
How do bookings work?
Tutors publish availability slots. You send a booking request — or a tutor invites you directly — and the session is confirmed once accepted and paid. Everything shows up in your calendar and your chat thread.
What happens if a session is cancelled late?
Lett protects tutors from late cancellations: a late student cancellation still pays the tutor 70% of the session price — 85% with Lett Pro. Students who cancel early get a full refund.
When do tutors get paid?
Payouts go straight to your bank after a completed session — released in about 72 hours, or about 24 hours with Lett Pro. Payments are processed by Stripe.
What are the fees?
Joining and listing are free. Students pay a 6.5% booking fee at checkout (min CA$5); tutors pay 6.5% commission (min CA$5) — so tutors keep up to 93.5%. Lett Pro halves the commission to 3.25%.
How do reviews work?
Reviews go both ways and open only after a completed session — so every review comes from a real booking. Ratings show on profiles; reviewers appear as first name and last initial.
How do I delete my account?
In the app: Profile → Delete account, then confirm your identity and type DELETE. Your data is removed per our privacy policy; sessions already booked are honored or refunded first. No longer have the app installed? Email support@lettnet.com from your account address and we'll process the deletion for you.